Privacy Policy

PC SafeLock™ ("we," "us," or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you use our services, including Managed Antivirus, PC Patching and Optimization, Backup, and Remote Support.

By using our services, you agree to the collection and use of your information as outlined in this policy. If you do not agree with this policy, please do not use our services.

​

2. Information We Collect

Information You Provide

• Account Information: When you sign up for a PC SafeLock account, we collect your name, email address, telephone number, and payment details.

• Communications: We may collect information when you contact us via email, phone, or live chat.

• Service Usage Details: Information related to your use of our services, such as the activation code, date of purchase, and support history.

Information We Collect Automatically

• Device Information: IP addresses, device identifiers, operating system details, and browser type.

• Usage Data: Interaction with our website and services, including navigation paths and usage patterns.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our website and hold certain information.​

​

3. How We Use Your Information

We use your personal information to:

• Provide and maintain our services, including customer support and technical assistance.

• Process payments and manage billing.

• Improve our services by analyzing usage patterns.

• Communicate with you regarding updates, promotions, and account notifications.

• Ensure compliance with legal obligations.

​

4. Legal Basis for Processing Your Information

We process your personal information based on:

• Contractual Necessity: To fulfill our obligations and provide the services you requested.

• Legitimate Business Interests: To improve our services, marketing, and customer relations.

• Legal Compliance: To comply with legal and regulatory requirements.​

​

5. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with:

• Service Providers: For payment processing, marketing, and IT support.

• Legal and Regulatory Authorities: If required by law, to comply with legal obligations or to protect our rights and safety.

• Business Transfers: Your personal information may be transferred to the new owners in the event of a merger, acquisition, or sale of assets.

We require all third parties to respect the security of your personal data and to process it in accordance with the law.

​

6. Cookies and Tracking Technologies

We use the following types of cookies:

• Strictly Necessary Cookies: Required for the operation of our website.

• Performance Cookies: To analyze how visitors use our website.

• Functionality Cookies: To remember your preferences and personalize your experience.

• Advertising Cookies: To deliver relevant advertisements and track campaign performance.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

​

7. Data Security

We implement security measures to protect your personal information, including:

• Encryption: SSL encryption to protect data during transmission.

• Access Control: Restricted access to personal data to authorized personnel only.

• Data Storage: Secure data storage with industry-standard security protocols.

While we strive to protect your personal data, no method of transmission over the Internet is 100% secure.

​

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.

​

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and Correction: Request access to your personal data and correct any inaccuracies.

• Deletion: Request the deletion of your personal information where applicable.

• Opt-Out of Marketing Communications: Unsubscribe from marketing emails by clicking the "unsubscribe" link in any email you receive.

• Do Not Track (DNT): Our website does not respond to DNT signals.

​​

For any requests regarding your personal information, contact us at admin@pcsafelock.com.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete that information promptly.

​

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website. Continued use of our services after such changes constitutes your acceptance of the revised policy.

​

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

PC SafeLock™ Email: admin@pcsafelock.com